Shopify app
NewZappy ‑ AI Support & Orders
AI support assistant that answers questions, tracks orders.
- Rating on Shopify
- 5.0(3)
- Reviews
- 3
- Developer
- The Web Cafe
- Launched
- August 13, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English, Hindi
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.45
category median 4.53
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 3
Starting price
$9/month
band: Under $10 · 3-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 100 ans/mo-questi,orders,recommendations; Up to 20 product recommendations; 20 Saved Q&As; Replies in your customer's language; Order tracking, returns & cancellations |
| Starter | $9/month | not offered | 3 days | none stated | 1,000 answers/mo; Up to 200 product recommendations; Unlimited saved Q&As; WhatsApp handoff; Damage photos with AI review; Everything in Free |
| Pro | $19/month | not offered | 3 days | none stated | Unlimited answers & recommendations; Unlimited saved Q&As; Email inbox with AI drafts; Remove Zappy branding; Everything in Starter |
Rating distribution
3 ratings on the listing when last refreshed.
- 5 stars3(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 15, 2026GryfinyIndia7 minutes using the app
"By far the first app that helps with customer questions with multiple answers. it helps build trust & credibility. Must try for all brands using ..."
5 starsSep 11, 2026Paperholic Design StudioIndia4 minutes using the app
"Been using Zappy for customer support and so far it’s been a good experience. It’s especially helpful for order-related questions and saves quite a bit ..."
5 starsSep 5, 2026viraabyaIndia12 days using the app
"Zappy is a helpful AI support app that answer customer question instantly and make order tracking easier the MULTILINGUAL support and product recommendations are specially ..."
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View store data
Customers, products, orders
- View customers: Customer data
- View products: Products, collections
- View orders: All order history for the last 60 days
Developer
The Web Cafe
- Apps in the dataset:
- 3
- Address:
- Mumbai, MH, IN
- Website:
- not stated
- Support email domain:
- gmail.com
- English support:
- yes
- Resources:
- Privacy policy, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 91 words.Show
- Stop answering the same questions Zappy auto-answers
- Turn conversations into sales Shoppers describe what they want
- Help every customer, in any language Zappy detects and replies
An AI chat assistant that answers questions, tracks orders, and recommends products —in any language
Your customers ask the same things all day: "Where's my order?", "What's your return policy?", "Do you have this in my size?" Zappy answers them instantly on your storefront, so your inbox stays quiet and shoppers get help the moment they need it. It even suggests products from your catalog to turn questions into sales — and when a shopper needs a human, it hands off to WhatsApp. Zappy replies in your customer's own language, automatically.
Questions and comments
Questions people ask about Zappy ‑ AI Support & Orders, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
3 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.