EcomAppReviews

Shopify app

Established

Track by Loop

Prevent support issues and drive sales via shipping updates

Rating on Shopify
4.3(75)
Reviews
75
Developer
Wonderment
Launched
October 5, 2020
Pricing
From $99/month
Languages
English

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Order tracking

#3 of 30

See the ranked table

Rank in Staff notifications

#1 of 10

See the ranked table

Bayesian rating

4.28

category median 4.02

Reviews in the last 180 days

1

from the 3 reviews on the listing page

1 and 2 star share

3%

2 of 75

Starting price

$99/month

band: $30 to $99

Pricing plans as listed on Shopify

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

PlanPriceBilled yearlyTrialUsage feeIncluded
Starter Plan$99/monthnot offerednonePlus 4 cents per shipment for Stores over 2000+ shipments/month.Klaviyo, Postscript, Attentive; Up to 2,500 shipments/month; Branded Tracking Page; Best for self-service
Premium Plan$189/monthnot offerednonePlus a variable price per shipment for Stores over 2000+ shipments/month.Everything in Starter, plus:; Included Onboarding; Advanced Reporting; Shopify Flow; Gorgias Integration; Automation Integrations
Plus Plan$449/monthnot offerednonenone statedEverything in Premium, plus:; Delivery Promise; Webhooks and API; Split Shipment Support

Rating distribution

75 ratings on the listing at crawl time.

  • 5 stars72(96%)
  • 4 stars1(1%)
  • 3 stars0(0%)
  • 2 stars0(0%)
  • 1 star2(3%)

Latest reviews

The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.

  • 1 starAug 5, 2026Sunny Garden MarketFrance13 days using the app

    "It took their support team 12 days and several exchanges including a call with a sales rep to give my question a final answer. Their ..."

    Developer replied. Read on Shopify

  • 5 starsDec 12, 2023PendrellUnited States3 months using the app

    "Wonderment is now our go-to Shopify app, an absolute essential for any store. Thousands of shipments later, and we've yet to receive a single customer ..."

    Read on Shopify

  • 5 starsDec 6, 2023RejuviaUnited StatesAbout 2 months using the app

    "We've had an incredible experience with Wonderment. not only has it drastically improved our customer experience with transactional and post-purchase messaging, but it drives revenue ..."

    Read on Shopify

Screenshots

5 of 5 listing screenshots, composed as review cards. Captions are the developer's own.

  • Track by Loop Shopify app screenshot: Delivery order tracking your customers love
    1 of 5: Delivery order tracking your customers love
  • Track by Loop Shopify app screenshot: Get notified of shipping delays automatically
    2 of 5: Get notified of shipping delays automatically
  • Track by Loop Shopify app screenshot: Drive upsell and cross-sell on all tracking pages
    3 of 5: Drive upsell and cross-sell on all tracking pages
  • Track by Loop Shopify app screenshot: Convert more carts with delivery estimates
    4 of 5: Convert more carts with delivery estimates
  • Track by Loop Shopify app screenshot: Integrate your email and SMS notifications
    5 of 5: Integrate your email and SMS notifications

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Tracking

  • Branded tracking page
  • Order lookup page
  • Real-time tracking
  • Custom tracking link
  • Estimated delivery date
  • Global tracking
  • Dashboards
  • Order export
  • Multi-carrier
  • API
  • Analytics

Notifications

  • Email
  • Real-time notifications
  • SMS
  • Custom notifications

Notification types

  • Order status
  • Shipping updates
  • Custom alerts
  • Customer notifications
  • Staff notifications

Customization

  • Notification rules
  • Scheduling
  • Email templates
  • SMS templates
  • Tagging
  • Multi-channel

Works with

Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.

Shopify surfaces: Checkout, Customer accounts, Shopify Flow

Data access

As disclosed on the listing. Never scored.

Not disclosed on the listing.

Developer

Wonderment

Apps in the dataset:
1
Address:
6 Liberty Square, #2641, Boston, MA, 02109, US
Support email domain:
wonderment.cc
English support:
yes
Resources:
Privacy policy, FAQ, Tutorial, App Documentation, changelog, demo store

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 68 words.Show
  • Real-time shipment tracking and delivery status updates
  • Branded order tracking pages that reduce support tickets and drive upsells
  • Predictive estimations and alerts for delays, exceptions, and lost packages
  • SMS, email & webhook notifications to keep customers informed
  • Shipping insights & analytics to improve fulfillment performance

Provide self-serve order tracking and real time estimated delivery dates for better CX

Track by Loop (formerly Wonderment) gives customers full visibility before and after purchase. Display accurate delivery estimates on product pages and at checkout to increase conversion and reduce hesitation. After purchase, branded tracking pages provide real-time order updates and built-in upsell opportunities. Proactive shipping notifications and transparent tracking reduce WISMO inquiries and build customer confidence.

Data as of Oct 14, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.

75 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.