Shopify app
EstablishedBuilt for ShopifySimply Shipping Protection
Gain additional revenue & cart upsell by shipping protection.
- Rating on Shopify
- 4.6(130)
- Reviews
- 130
- Developer
- Lucent Innovation
- Launched
- January 14, 2021
- Pricing
- Free to install. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.61
category median 4.65
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
5%
7 of 130
Starting price
$4.99/month
band: Under $10 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free Tier | Free to install | not offered | none | Usage Charge: 10% of revenue earned from Shipping Protection. | Automatic Installation; Email Support; Chat Support; Support for Shipping Protection; Fixed & Percentage plans; Best claim management |
| Starter | $4.99/month | not offered | 7 days | Usage Charge: An additional 8% charge on Shipping Protection revenue applies once the free order limit is exceeded. | Up to 50 Insured Orders/month; Automatic Installation; Email Support; Chat Support; Support for Shipping Insurance; Fixed & Percentage plans; Best claim management |
| Basic | $9.99/month | not offered | 7 days | Usage Charge: An additional 6% charge on Shipping Protection revenue applies once the free order limit is exceeded. | Up to 200 Insured Orders/month; Expert Support; Email SMTP customization request; App UI customization; Shopify expert onboarding; Fixed & Percentage plans; Best claim management |
| Advance | $24.99/month | not offered | 7 days | Usage Charge: An additional 2% charge on Shipping Protection revenue applies once the free order limit is exceeded. | Up to 500 Insured Orders/month; Expert Support; Email SMTP customization request; App UI customization; Shopify expert onboarding; Fixed & Percentage plans; Best claim management |
Rating distribution
130 ratings on the listing when last refreshed.
- 5 stars119(92%)
- 4 stars3(2%)
- 3 stars1(1%)
- 2 stars1(1%)
- 1 star6(5%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsAug 31, 2026Tropical Pool StoreAustraliaOver 4 years using the app
"Great app, great people! Took us a while to get there but we got there in style :-)"
5 starsJul 10, 2026Macedon PerfumesUnited States7 days using the app
"After being dropped by a major shipping protection provider due to claim volume caused entirely by carrier failures — not anything on our end — ..."
1 starJun 24, 2026Panda MotorworksUnited StatesAbout 1 year using the app
"Support is below par. They change code that prevents customers from checking out. They have done this multiple times. You also cannot access support as ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Coverage type
- Shipping
- Stolen packages
- Lost packages
- Damaged packages
- Returns and exchanges
Opt-in experience
- Auto opt-in
- Cart page
- Checkout
- Custom upsell
Claims management
- Claims portal
- Request form
- Claims dashboard
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Cart Drawer 15 apps
- Growave 6 apps
- iCart Drawer
- Rebuy 20 apps
- Slide Cart
- Yotpo 114 apps
Shopify surfaces: Checkout, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, Online Store, Shopify admin, other data
- View customers: Customer data
- Edit products: Products, inventory, collections
- Edit orders: Merchant managed fulfillment, all order history for the last 60 days, third-party fulfillment
- View discounts: Discount codes and promotions
- Edit Online Store: Theme, Online Store pages
- Edit Shopify admin: Files
- Edit other data: Locations, price rules, publications of products on sales channels
Developer
Lucent Innovation
- Apps in the dataset:
- 4
- Address:
- Oceanside, NY, US
- Website:
- www.lucentcommerce.com
- Support email domain:
- lucentinnovation.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Rapid Bundles & Upsell app
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Easy Bundles: Bundle Builder
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WEBI ‑ LeadForm Order COD Form
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Shield Shipping Protection
5.0(2) · shares 59% of feature handles
Trustway: Package Protection
5.0(1) · shares 54% of feature handles
Solace Shipping Protection
No ratings yet · shares 53% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 78 words.Show
- Set fixed or percentage (%) pricing and show toggle with opt-in popup
- Customize and show widgets on cart, side cart, checkout, or post-purchase
- Let customers file claims with a widget placed on any store page
- Settle claims with refunds, reorders, or credits using built-in integrations
- Track revenue and claims in one clean dashboard
Let customers protect their orders while you keep the full fee and manage claims your way.
Simply Shipping Protection lets you offer shipping protection without relying on third parties. You control the pricing, placement, and claim flow. Add protection to the cart, side cart, checkout, or even post-purchase. Handle claims directly from our app and settle them with a refund, reorder, or store credit. The app includes a real-time analytics dashboard and works with loyalty and support tools.
Questions and comments
Questions people ask about Simply Shipping Protection, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
130 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.