Shopify app
EmergingBuilt for ShopifyShoply AI Search & AI Chatbot
Product Expert & Customer Support powered by ChatGPT + Search
- Rating on Shopify
- 4.9(25)
- Reviews
- 25
- Developer
- Shoply AI
- Launched
- September 4, 2024
- Pricing
- Free plan available. Free trial available.
- Languages
- English, French, Spanish, German, Japanese, Korean, Danish, Greek, Italian, Dutch, Portuguese (Portugal), Portuguese (Brazil), Swedish, Thai, Ukrainian, Chinese (Traditional), Chinese (Simplified), Vietnamese, Russian, Romanian, Polish, Norwegian, Hebrew, Arabic, Filipino
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.68
category median 4.57
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 25
Starting price
$49.99/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Forever Free | Free | not offered | none | none stated | 50 chats or 150 searches per month; Supports up to 50 products; Replies in customer’s language; Self serve service |
| Smart Start | $49.99/month | $479.99/year | 14 days | none stated | 500 chats or 1500 searches per month; Supports up to 1000 products; Integrate with Judge.me, WhatsApp & more; Teach AI with your expert knowledge; Multi-lingual & auto translation; Live chat with human agent escalation; Standard email support |
| Pro Perform | $149.99/month | $1439.99/year | 14 days | none stated | 1,500 chats or 4,500 searches per month; Supports up to 10,000 products; Email and chat support; Everything else in the Smart Start plan |
| Elite Engage | $449.99/month | $4319.99/year | 14 days | none stated | 4,500 chats or 13,500 searches per month; Supports up to 50,000 products; Guided AI customization for your store; Premium support by our senior engineers; Everything else in the Pro Perform plan; Contact us for higher limits |
Rating distribution
25 ratings on the listing when last refreshed.
- 5 stars24(96%)
- 4 stars1(4%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 19, 2026Klondike Mike'sCanadaOver 1 year using the app
"Not bad. 99% of the time it provides a good answer. When a questionable response came up, I added the correct "knowledge" for it to ..."
Developer replied. Read on Shopify
5 starsAug 22, 2026ExcellentSupply.comUnited StatesAbout 2 months using the app
"Handy way to provide information for our customers. Surprisingly accurate and on point. Very pleased with this tool."
Developer replied. Read on Shopify
5 starsAug 17, 2026Egely WheelUnited Kingdom4 months using the app
"I really like this chatbot. It was very easy to train it on the content of our website, and I also appreciate the option to ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Search features
- Multi-language
- AI search
- Typo tolerance
- Stop words
- Search suggestions
- Product recommendations
- Personalized search
Display customization
- Mobile responsive
- Custom CSS
- Custom styling
- Filter display
- Custom filters
- Search results page
Analytics
- Conversion tracking
- Custom dashboards
Real-time messaging
- AI chatbots
- Live chat
- Multi-language
- Behavior tracking
- Agent analytics
- Customer insights
Automated responses
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Cross-sell
- Upsell
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Welcome messages
- Chat buttons
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Checkout, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, marketing, store analytics, Online Store, custom data, other data
- Edit customers: Browsing behavior, customer data
- View products: Inventory, product listings, products, collections
- Edit orders: Order fulfillments, merchant managed fulfillment, all order history, returns, shipping information
- View discounts: Discount codes and promotions
- View marketing: Marketing events
- Edit store analytics: Web pixels
- View Online Store: Online Store pages, theme
- View custom data: Metaobject definitions, metaobjects
- View other data: Locales, locations, Shopify Markets settings, publications of products on sales channels
Developer
Shoply AI
- Apps in the dataset:
- 1
- Address:
- 2108 N ST Ste N, Sacramento, CA, 95816, US
- Website:
- shoplyai.ai
- Support email domain:
- shoplyai.ai
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, App Documentation, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Prefixbox AI Search & Filter
5.0(59) · listed as similar by Shopify
AgonRise: AI Search that Sells
5.0(7) · listed as similar by Shopify
Buffy AI Search & Sales Agent
On Shopify, not yet in the dataset · listed as similar by Shopify
Intelliconvert
No ratings yet · shares 49% of feature handles
Suprlative Shopping Assistant
No ratings yet · shares 48% of feature handles
Helpy AI Chatbot and Live chat
5.0(2) · shares 48% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 89 words.Show
- Product Expert: Boosts sales with highly relevant search and recommendations.
- Fully Customizable: Teach AI with your expertise and tailor its personality.
- Self Starter: Zero setup, Shoply learns your website and products on its own.
- Multilingual: Engages with customers in their own native languages.
- Scalable: Designed for large catalogs (1M+ products and beyond)
Highly relevant search & discovery. AI customer service, AI customer support and live chat.
Shoply is your store’s product expert and customer support powered by AI. It learns autonomously from your catalog, pages, and blogs to deliver highly relevant, accurate shopping advice. From helping customers choose their first pair of skis to finding the perfect dress for a date, Shoply provides recommendations they’ll love. It also handles service inquiries like promotions, sizing, orders, and returns - and seamlessly escalates to live chat with human agents for more complex needs.
Questions and comments
Questions people ask about Shoply AI Search & AI Chatbot, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 22, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
25 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.