Shopify app
EmergingShopify Knowledge Base
Customize FAQs used by AI agents to answer shopper questions
- Rating on Shopify
- 3.4(28)
- Reviews
- 28
- Developer
- Shopify
- Launched
- May 16, 2025
- Pricing
- Free
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
3.96
category median 4.40
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
36%
10 of 28
Starting price
Free plan
band: Free
Rating distribution
28 ratings on the listing at crawl time.
- 5 stars15(54%)
- 4 stars0(0%)
- 3 stars3(11%)
- 2 stars4(14%)
- 1 star6(21%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
1 starSep 30, 2026Office MaxRomaniaAbout 3 hours using the app
"A lot of non EN problems. It cannot compose a complex answer correctly. It relies on manual data to return actual information. It retries data ..."
5 starsJul 23, 2026AutoChimp ElectronicsAustralia33 minutes using the app
"Excellent so far. Perfect as it logs all the questions and queries so you can see what customers are asking. Then you can add your ..."
2 starsJun 5, 2026KARGABrazilAbout 6 hours using the app
"The system's questions cannot be deleted, however they are always in English, ignoring the store's default language. Even if you delete the automatic response to ..."
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View staff and contributor data
Store owner, staff members
- Store owner: Name, email address, phone number, physical address
- Staff members: Name, email address, phone number
View and edit store data
Products, store analytics, staff accounts, custom data
- View products: Products, collections
- View store analytics: Analytics, analytics overviews
- View staff accounts: Staff accounts
- Edit custom data: Metaobjects
Developer
Shopify
- Apps in the dataset:
- 39
- Address:
- 151 O’Connor St, Ottawa, ON, ON, CA
- Website:
- not stated
- Support email domain:
- shopify.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 94 words.Show
- View Shopify-generated FAQs based on your store's settings and policies.
- Monitor buyer inquiries about your store.
- Create custom FAQs to address a wider array of buyer questions.
View and customize the FAQs that AI shopping agents use to answer questions about your store.
AI agents are changing how people shop online. When shoppers use AI agents to search for products or ask about store policies, Shopify provides answers based on your store's catalog and settings.
Knowledge Base lets you view how often your store's info is requested by AI agents and customize FAQs to ensure AI represents your brand accurately and highlights what makes your business unique. See what buyers are asking, so you can provide the answers they’re looking for.
Questions and comments
Questions people ask about Shopify Knowledge Base, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
28 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.