Shopify app
EmergingBuilt for ShopifySelfServe Order Editing Upsell
Order editing, EU Withdrawal, post-purchase & checkout upsells
- Rating on Shopify
- 5.0(36)
- Reviews
- 36
- Developer
- Grumspot Ltd.
- Launched
- December 12, 2024
- Pricing
- Free plan available. Free trial available.
- Languages
- English, Serbian, Bulgarian, German, Romanian, Turkish, Greek, French
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.86
category median 4.77
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 36
Starting price
$19.99/month
band: $10 to $29 · 3-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | Up to 25 monthly orders; Up to $125 generated upsell revenue; Address validation; One-click post-purchase upsells; Checkout Upsells; Thank You and Order Status Pages Upsells; 24/7 Slack Support, no AI! |
| Up to 200 orders/m | $19.99/month | not offered | 3 days | none stated | Up to 200 monthly orders; Up to $1000 generated upsell revenue; Address validation; One-click post-purchase upsells; Checkout Upsells; Thank You and Order Status Pages Upsells; 24/7 Slack Support, no AI!; If a feature is missing - we build it! |
| 200-500 orders/m | $29/month | not offered | 3 days | none stated | 200 - 500 monthly orders; $1000 - $2500 generated upsell revenue; Address validation; One-click post-purchase upsells; Checkout Upsells; Thank You and Order Status Pages Upsells; 24/7 Slack Support, no AI!; If a feature is missing - we build it! |
| 500-1000 orders/m | $49/month | not offered | 3 days | none stated | 500 - 1000 monthly orders; $2500 - $5000 generated upsell revenue; Address validation; One-click post-purchase upsells; Checkout Upsells; Thank You and Order Status Pages Upsells; 24/7 Slack Support, no AI!; If a feature is missing - we build it! |
Rating distribution
36 ratings on the listing when last refreshed.
- 5 stars36(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 7, 2026Angy PawsAustralia12 months using the app
"Game changer. This eliminates the majority of customer enquiries and frees up SO MUCH time. The team are also great at helping work out app ..."
5 starsOct 7, 2026BiotradeBulgaria13 minutes using the app
"SelfServe has been a fantastic addition to our Shopify store, and their customer support has truly stood out. The team is kind, responsive, and genuinely ..."
5 starsOct 7, 2026biotrade.ukUnited Kingdom3 months using the app
"SelfServe has been a fantastic addition to our Shopify store, and their customer support has truly stood out. The team is kind, responsive, and genuinely ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Order updates
- Cancellations
- Address
- Line items
- Shipping fees
- Custom attributes
- Custom rules
- Automated workflows
- Bulk editing
- Customer portal
Order management
- Status updates
- Tagging
Customization
- Cart upsell
- Checkout upsell
- Product page upsell
- Thank you page upsell
- One-click add-ons
- Cart drawer
- Multi-currency
- Multi-language
- Custom rules
Offers and recommendations
- Subscription upgrade
Analytics
- Click-through rates
- Conversion rates
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Checkout, Customer accounts, Shopify Flow, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts
- View customers: Customer data
- View products: Products, product listings, collections
- Edit orders: Order fulfillments, draft orders, merchant managed fulfillment, order edits, all order history, third-party fulfillment
- Edit discounts: Discount codes and promotions
- View other data: Checkout branding settings, Shopify Markets settings, selling plans
Developer
Grumspot Ltd.
- Apps in the dataset:
- 3
- Address:
- street Mogilata 12, ent. 1, floor 3, ap. 11, Sofia, 1000, BG
- Website:
- serveapps.com
- Support email domain:
- grumspot.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
OrderEditing.com
5.0(346) · listed as similar by Shopify
Revize: Order Editing & Upsell
5.0(130) · listed as similar by Shopify
CP: Order Editing & Upsell
5.0(73) · listed as similar by Shopify
EasyEdit ‑ Order Editing
No ratings yet · shares 52% of feature handles
Storeloop: Order Editing
No ratings yet · shares 48% of feature handles
AE Plus: Order Edit & Cancel
No ratings yet · shares 45% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 97 words.Show
- Customers edit their own orders: swap sizes, fix addresses, adjust quantity
- Order edit and one-click post-purchase upsells on checkout & order status page
- Edit orders and allow discount codes post-purchase and recover would-be refunds
- Set order editing windows, block downgrades, approve cancellations and upsells
- Google Maps address validation stops failed deliveries on order edits
Self-service order editing to swap items, fix addresses, & add post-purchase upsells. Fewer tickets.
Every "Can I swap my size?" email costs you time. Every "Can I change my address?" ticket pulls your team off real work. And customers who can't get a quick fix? They cancel the whole order. SelfServe puts order editing in customers' hands. They swap or add products, fix addresses (validated by Google Maps, no extra fee), adjust quantities, cancel orders, and apply discounts right from the order status page. Fewer tickets. Higher AOV. Live stores have added $69k+ in post-purchase upsell revenue.
Questions and comments
Questions people ask about SelfServe Order Editing Upsell, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
36 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.