Shopify app
EstablishedRetention X: Grow Profit & LTV
Customer journey tracking, analytics & automation — unified
- Rating on Shopify
- 5.0(127)
- Reviews
- 127
- Developer
- RetentionX
- Launched
- December 11, 2020
- Pricing
- From $49/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.80
category median 4.32
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 127
Starting price
$49/month
band: $30 to $99 · 30-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | $49/month | not offered | 30 days | Up to 250,000$ Total Sales / Year. Upgrade as you grow. | Customer & Analytics; Product Analytics; Customer Segmentation: 30 Segments; Audience Builder; Data Enhancer; Custom Dashboard |
| Core | $149/month | not offered | 30 days | Up to 250,000$ Total Sales / Year. Upgrade as you grow. | Everything in Starter; Customer Segmentation: 50 Segments; Marketing Attribution; Conversion API; Site Merchandising; Email & SMS Flows |
| Growth | $249/month | not offered | 30 days | Up to 250,000$ Total Sales / Year. Upgrade as you grow. | Everything in Core; Customer Segmentation: 100 Segments; Lifetime Value & Churn Risk Prediction; Revenue Forecasting; AI-Powered Product Recommendations; Quarterly Strategy Review |
Rating distribution
127 ratings on the listing at crawl time.
- 5 stars126(99%)
- 4 stars1(1%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 15, 2026Wild Idea BuffaloUnited States5 months using the app
"The app has been significantly important to our team getting a deep understanding of our customer's at an individual level, allowing us to personalize our ..."
Developer replied. Read on Shopify
5 starsJun 10, 2026DeemedFitUnited StatesAbout 2 months using the app
"Really an incredible app, and Kori is really helpful with implementation and has incredible patience to walk you through the dashboard to really simplify it ..."
Developer replied. Read on Shopify
5 starsJun 4, 2026ZenagenUnited StatesAbout 1 month using the app
"Strong reporting platform, great support from our account strategist Kori, and impressive range of integrations to leverage including Klaviyo, Gorgias, and much more."
Developer replied. Read on Shopify
Screenshots
5 of 7 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: 150+ Tools 
2 of 5: Customer & Product Analytics 
3 of 5: Identity Resolution & Conversion Tracking 
4 of 5: Conversion API 
5 of 5: Automated Merchandising
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Customer behavior
- Real-time tracking
- Activity tracking
- Event tracking
- Segmentation
- Lifetime value (LTV)
- Loyalty analysis
- Cohort analysis
Marketing and sales
- AI insights
- Marketing attribution
- Checkout analytics
- ROAS
- Profit insights
- Purchase tracking
- Funnel analysis
- UTM tracking
- Abandoned cart
- Pixel tracking
Visuals and reports
- Analytics dashboard
- Custom dashboards
- Multi-store reports
- Benchmarking
- Custom reports
- Data export
- Historical analysis
- Forecasting
- Report scheduling
- Notifications
- GDPR compliance
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
RetentionX
- Apps in the dataset:
- 1
- Address:
- RetentionX Inc., 4934 Zuma Ct, Dallas, TX, 75206, US
- Website:
- www.retentionx.com
- Support email domain:
- retentionx.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial
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Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 49 words.Show
- Customer Intelligence: LTV, cohorts, RFM, attribution & product insights
- Identity & Tracking: Server-side, cross-device. Resolve anonymous sessions
- Automated Audiences: Create & sync segments to Klaviyo, Meta, Google and TikTok
- Auto Merchandising: Sort products & collections based on real conversion data
- Conversion API: Push enriched events to ad platforms for to optimize spend
E-Commerce Growth OS: Customer Analytics, Tracking, Attribution & Marketing Automation.
RetentionX unifies customer analysis, conversion tracking, attribution, and automation into one platform. With 100+ tools, intuitive UI, and hands-on support, RetentionX helps customer-obsessed teams maximize growth, customer lifetime value, aov, retention, acquisition, and grow profitably while simplifying tech stacks.
Questions and comments
Questions people ask about Retention X: Grow Profit & LTV, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
127 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.