Shopify app
EmergingLogin as Customer: Support
Log into any customer account to provide real-time support
- Rating on Shopify
- 4.3(20)
- Reviews
- 20
- Developer
- Magefan
- Launched
- March 16, 2022
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.45
category median 4.45
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
25%
5 of 20
Starting price
$39/month
band: $30 to $99 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Basic Plan | Free | not offered | none | none stated | Up to 10 customer logins/month; Limited login history; Basic API access; Supports legacy & customer accounts +B2B; Multipass compatible (not required) |
| Pro Plan | $39/month | $390/year | 7 days | none stated | Unlimited customer logins/month; Persistent shopping cart sharing; Create, send pre-built carts to customer; Full audit logs (on customer accounts); View orders placed via admin login; Log in from CRM or helpdesk (via API); Supports legacy & customer accounts +B2B; Multipass compatible (not required) |
Rating distribution
20 ratings on the listing at crawl time.
- 5 stars14(70%)
- 4 stars1(5%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star5(25%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
1 starJul 1, 2026CubittsUnited KingdomOver 3 years using the app
"CANT LOGIN AS CUSTOMER"
5 starsJun 17, 2026The Turmeric Co. B2BUnited Kingdom5 months using the app
"This app is a lifesaver when it comes to understanding customer issues. It has consistently worked flawlessly, and I've never had to contact the developers ..."
5 starsApr 19, 2026WinzerUnited StatesAbout 2 months using the app
"I get support even though I'm on the free plan. A nice way for Magefan to make sure their tool fits in our stack and ..."
Developer replied. Read on Shopify
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, Online Store
- Edit customers: Customer data
- View products: Products, collections
- Edit orders: All order history for the last 60 days
- Edit Online Store: Online Store script tags, theme
- View other data: Shopify Markets settings
Developer
Magefan
- Apps in the dataset:
- 1
- Address:
- 5/139 Zluky Ave, Ternopil, 46007, UA
- Website:
- magefan.com
- Support email domain:
- magefan.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 92 words.Show
- Log into customer accounts with one click (with or without Multipass)
- Place orders, manage carts (persistent cart), and troubleshoot in real time
- Log in to customer account from any CRM and helpdesk (with API)
- Track support-related logins for transparency and compliance
- Compatible with all Shopify plans (Plus not required)
Faster customer support with direct access to any customer account — no password required
Struggling to help customers when you can’t see what they see? This app lets you log into any customer account directly from your Shopify admin (or any CRM or helpdesk). Provide faster real-time customer support by preparing carts, placing orders, replicating issues and guiding checkout. No more asking for passwords. No more delays. Just faster resolutions. NO NEED FOR SHOPIFY PLUS — the app adapts to your store’s plan using multiple login methods (Multipass, permissions, or password resets).
Data as of Oct 15, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
20 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.