Shopify app
NewHelpOMatic : AI help responder
Magical email customer support and automated store FAQs
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Combustion Partners Ltd.
- Launched
- June 10, 2026
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.41
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$9/month
band: Under $10
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 15 credits / month*; Unlimited custom knowledge (fair usage); Ideal for unlimited-time testing; Auto-generated FAQ page for your store; Auto-reply to customer emails; Sentiment analysis on questions; Fast automated set-up; * 1 question/answer is approx. 3 credits |
| Small Business | $9/month | $99/year | none | none stated | 500 credits / month*; Unlimited custom knowledge (fair usage); Ideal for small to medium live stores; Included setup assistance; + Everything in free plan; * 1 question/answer is approx. 3 credits |
| Pro | $27/month | $299/year | none | none stated | 2000 credits / month*; Unlimited custom knowledge (fair usage); Ideal for serious stores; 1-1 setup help to get you up and running; + Everything in business plan; * 1 question/answer is approx. 3 credits |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Editing tools
- AI generation
Display options
- FAQ page
- Instant answers
- Mobile responsive
- Custom font and color
- Custom CSS
Data access
As disclosed on the listing. Never scored.
View customer data
Device and activity data
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, Online Store
- View customers: Customer data
- View products: Products, collections
- View orders: All order history for the last 60 days
- Edit Online Store: Online Store pages, Online Store script tags
Developer
Combustion Partners Ltd.
- Apps in the dataset:
- 1
- Address:
- 42 High Street Pinner, Pinner, ENG, HA5 5PW, GB
- Website:
- www.helpomatic.ai
- Support email domain:
- combustion.co.uk
- English support:
- yes
- Resources:
- Privacy policy, App Documentation, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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Sumo Product FAQ Builder + AI
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FAQ Plus
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Cognintent AI ‑ Knowlegdebase
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Sensbot AI FAQ Generator
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 96 words.Show
- Intelligent FAQ Page. Real-time question answering, matching your store design
- Support Email Automation. with personalised AI answers to multi-thread emails
- Custom AI Training. Product sync, docs, manuals and FAQs. Ongoing learning.
- Customer insights. Semantic tagging, filter by happiness level and products
- Custom tone. Select writing style, colours, fonts and CSS to match your store.
Automate your email support with AI that learns from your store data and answers in your style.
Designed for Shopify, HelpOMatic AI does everything you need to automate your customer support with AI that understands your business and is quick to set up.
Complete control while automating the heavy lifting of customer support.
Get started in minutes - we created HelpOMatic to be a quick, simple and intuitive way to integrate AI with your store.
HelpOMatic automatically syncs with your products, creates a stylised FAQ page and support email address to answer questions on your behalf.
Questions and comments
Questions people ask about HelpOMatic : AI help responder, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.