Shopify app
NewReturnSense
Turn failed deliveries into saved orders, not refunds.
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- MoLabs LLC
- Launched
- April 24, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.43
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$19/month
band: $10 to $29 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free Plan | Free | not offered | none | none stated | Up to 50 tracked shipments/month; Exceptions inbox; Email notifications; 1 carrier |
| Pro | $19/month | $190/year | 7 days | none stated | Up to 500 tracked shipments/month; All exception types and priority rules; Slack integration; Daily digest reports; All carriers |
| Business | $49/month | $490/year | 7 days | none stated | Everything in Pro; Up to 2,000 tracked shipments/month; Custom notification templates; Carrier performance reports |
| Enterprise | $99/month | $990/year | 7 days | none stated | Everything in Business; Unlimited shipments; Priority support |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Tracking
- Branded tracking page
- Real-time tracking
- Estimated delivery date
- Dashboards
- Multi-carrier
Notifications
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View store data
Orders
- View orders: Order fulfillments, all order history for the last 60 days
Developer
MoLabs LLC
- Apps in the dataset:
- 2
- Address:
- Ridgefield, NJ, US
- Website:
- www.returnsenseapp.com
- Support email domain:
- returnsenseapp.com
- English support:
- yes
- Resources:
- Privacy policy, App Documentation
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
StatusPro ‑ Order Status
5.0(86) · listed as similar by Shopify
Proveway PayPal Tracking Sync
4.9(160) · listed as similar by Shopify
RapidShyp ‑ eCommerce Shipping
1.8(3) · listed as similar by Shopify
OrderBoss ‑ My Orders page
No ratings yet · shares 63% of feature handles
Chaperone: Shipment Alerts
5.0(1) · shares 57% of feature handles
LateKit: Late Shipment Alerts
No ratings yet · shares 57% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 95 words.Show
- Recommends wait, trace, resend, exchange, or refund for every problem order
- Shows the order value at risk across all open delivery exceptions
- Carrier lane reports flag which carrier and service level keep failing
- Returns prevention view surfaces refund and resend cases before they're filed
- Emails customers first; sends events to Klaviyo flows and alerts to Slack
The recovery layer after tracking: know when to wait, resend, or refund before the customer asks.
Tracking apps tell you a package is late. ReturnSense tells you what to do about it. It catches delays, failed attempts, address issues, and stalled or lost packages, shows the order value at risk on each, and recommends the next move: wait, trace, resend, exchange, or refund review. Carrier lane reports show which carrier and service level keep failing. Customers hear from your brand first, and alerts flow into Klaviyo and Slack. Runs alongside AfterShip and your returns app.
Questions and comments
Questions people ask about ReturnSense, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.