Shopify app
LeaderCustomer.guru Net Promoter NPS
Track segmented Net Promoter Score with e-mail surveys
- Rating on Shopify
- 4.6(63)
- Reviews
- 63
- Developer
- Customer.guru
- Launched
- August 31, 2016
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.47
category median 4.23
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
5%
3 of 63
Starting price
$50/month
band: $30 to $99
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | survey up-to 5 users per month |
| Hobbyist | $50/month | not offered | none | none stated | survey up-to 1,000 users per month |
| Small Business | $150/month | not offered | none | none stated | survey up-to 5,000 users per month |
| Advanced | $250/month | not offered | none | none stated | survey up-to 10,000 users per month; designed for Shopify PLUS |
Rating distribution
63 ratings on the listing at crawl time.
- 5 stars47(75%)
- 4 stars11(17%)
- 3 stars2(3%)
- 2 stars1(2%)
- 1 star2(3%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
4 starsSep 21, 2020HEARTIGRUBUnited Arab EmiratesAlmost 3 years using the app
"I have had customer guru for a while on our website now. Its lovely, as it gets customers to try out products. The only reason ..."
5 starsAug 14, 2020Casa ModaChileAbout 22 hours using the app
"Easy to configure. Working in less than 5 min. Great app for improving customer experience in our online store."
4 starsJul 8, 2020Ooni United KingdomUnited KingdomAbout 2 years using the app
"Straightforward, good UX. Would recommend to others, I especially liked the simplicity of the analytics. Y"
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Customer behavior
- Loyalty analysis
- Cohort analysis
Marketing and sales
- Checkout analytics
Visuals and reports
- Heatmaps
- Analytics dashboard
- Custom dashboards
- Benchmarking
- Data export
- Historical analysis
- Notifications
Display options
- Testimonials
Ways to collect reviews
- Email requests
- Pop-ups
- Forms
- Surveys
- Import and export
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Customer.guru
- Apps in the dataset:
- 1
- Address:
- Sepapaja 6, Tallinn, 15551, EE
- Website:
- customer.guru/help
- Support email domain:
- customer.guru
- English support:
- yes
- Resources:
- Privacy policy, FAQ
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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Vurdere Agentic Product Review
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Judge.me Product Reviews App
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Decile ‑ Customer Analytics
5.0(24) · shares 33% of feature handles
Zoho Advanced Analytics
1.0(2) · shares 32% of feature handles
Repeat Customer Insights
5.0(14) · shares 31% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 47 words.Show
- Installation takes 30 seconds
- Radically more survey responses thanks to smart follow-ups
- Embed testimonials and reviews
Track segmented customer satisfaction with Net Promoter Score-based surveys
See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions.
Data as of Oct 15, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
63 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.