Shopify app
NewCancel My Order
Self-service order cancellation and returns for customers
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Mindthemedia ApS
- Launched
- June 25, 2026
- Pricing
- $5/month. Free trial available.
- Languages
- Danish, English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.53
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$5/month
band: Under $10 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Pro | $5/month | not offered | 7 days | none stated | not listed |
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Email address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Orders
- Edit orders: All order history for the last 60 days
Developer
Mindthemedia ApS
- Apps in the dataset:
- 3
- Address:
- Jernbanegade 29, st., Kolding, 6000, DK
- Website:
- mindthemedia.com
- Support email domain:
- mindthemedia.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 98 words.Show
- Customer self-service form to cancel or withdraw their own orders
- Automatic cancellation and refund for orders not yet shipped
- Shipped orders tagged and noted as return requests for your team
- 14-day cancellation window based on EU consumer law
CancelMyOrder lets your customers cancel or withdraw their own orders directly from your storefront
CancelMyOrder lets your customers cancel or withdraw their own orders through a simple form on your storefront, without contacting support. When a customer enters their name, email, and order number, the app looks up the order and applies a 14-day withdrawal window based on EU consumer law. Orders that have not shipped yet are cancelled and refunded automatically. Orders that have already shipped are registered as a return request — tagged and noted on the order — so your team can process the re
Questions and comments
Questions people ask about Cancel My Order, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.