EcomAppReviews

Shopify app

Emerging

Bad Customer

Block customers, reduce chargebacks & avoid serial-refunders.

Rating on Shopify
2.2(11)
Reviews
11
Developer
Outlander
Launched
March 19, 2021
Pricing
Free
Languages
English

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Fraud

#7 of 16

See the ranked table

Bayesian rating

3.80

category median 4.31

Reviews in the last 180 days

1

from the 3 reviews on the listing page

1 and 2 star share

55%

6 of 11

Starting price

Free plan

band: Free

Rating distribution

11 ratings on the listing at crawl time.

  • 5 stars5(45%)
  • 4 stars0(0%)
  • 3 stars0(0%)
  • 2 stars1(9%)
  • 1 star5(45%)

Latest reviews

The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.

  • 1 starSep 11, 2026Plentiful EarthUnited States13 minutes using the app

    "Unfortunately, it was broken from the get-go. When trying to verify my email address for notifications, I never received the email."

    Read on Shopify

  • 5 starsJun 21, 2024WOLFpakUnited StatesAlmost 3 years using the app

    "Would be a great app if you could search emails or addresses after you input them. Our list is long and it's a pain to ..."

    Developer replied. Read on Shopify

  • 5 starsMay 22, 2024Doctor Cip - Corpul tău îți va mulțumi!Romania7 minutes using the app

    "Exactly what I needed: I add a customer's email or address in the black list and I get notified by email when the customer makes ..."

    Read on Shopify

Screenshots

4 of 4 listing screenshots, composed as review cards. Captions are the developer's own.

  • Bad Customer Shopify app screenshot: Identify and prevent buyer fraud and serial refunders.
    1 of 4: Identify and prevent buyer fraud and serial refunders.
  • Bad Customer Shopify app screenshot: App Settings
    2 of 4: App Settings
  • Bad Customer Shopify app screenshot: Additional Settings & Notifications
    3 of 4: Additional Settings & Notifications
  • Bad Customer Shopify app screenshot: Tagging orders
    4 of 4: Tagging orders

Data access

As disclosed on the listing. Never scored.

Not disclosed on the listing.

Developer

Outlander

Apps in the dataset:
1
Address:
5744 Berkshire Valley Rd, Ste 174, Oak Ridge, NJ, 07438, US
Support email domain:
badcustomer.org
English support:
yes
Resources:
Privacy policy

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 75 words.Show
  • Identifies customers who have charged back on other sites.
  • Flag orders to PO Boxes or when billing/shipping are in different states.
  • Flag orders from customers who create multiple accounts.

Identify problem customers before you ship.

Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites.

Data as of Oct 15, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.

11 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.