Shopify app
EstablishedW3 Custom Order Status
Custom order statuses with automatic email & SMS updates
- Rating on Shopify
- 4.8(66)
- Reviews
- 66
- Developer
- W3trends
- Launched
- September 24, 2016
- Pricing
- From $19/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.65
category median 4.43
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
9%
6 of 66
Starting price
$19/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | $19/month | not offered | 14 days | Additional charge per SMS message sent | Unlimited statuses; 300 Active orders/month; 100% customizable emails; Branded order lookup form; Embed status on order lookup page; Bulk update orders |
| Growth | $59/month | not offered | 14 days | Additional charge per SMS message sent | 5,000 Active orders/month; User accounts; SMS notifications; Email from your domain; API; Webhooks; Workflow automation; Multi language notification templates |
Rating distribution
66 ratings on the listing when last refreshed.
- 5 stars57(86%)
- 4 stars2(3%)
- 3 stars1(2%)
- 2 stars2(3%)
- 1 star4(6%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 3, 2026EntemptModzUnited StatesOver 1 year using the app
"This is THE APP you need to keep customers up to date with statuses on orders! With custom options on emails, templates, etc. Literally what ..."
5 starsJul 23, 2026UKASSNIUnited KingdomOver 3 years using the app
"Love this app — it's a huge help for keeping track of where my orders are at (manual entry, but worth it) and the automated ..."
5 starsJun 6, 2026Johnnie CupcakesIrelandAlmost 3 years using the app
"This app is extremely important for the operation of our business. When Shopify have updates sometimes it affects other apps . W3 support is very ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Tracking
- Branded tracking page
- Order lookup page
- Dashboards
Notifications
- SMS
- Custom notifications
- Automations
Automation tasks
- Order tags
- Time-based
- Order processing
Customization
- Custom workflows
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts, Shopify Flow, customer accounts, Flow
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
W3trends
- Apps in the dataset:
- 6
- Address:
- 8904 Fairbanks N. houston Rd. Suite 220, Houston, TX, 77064, US
- Website:
- www.orderstatus.w3apps.co
- Support email domain:
- w3trends.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, App Documentation, changelog
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 61 words.Show
- Auto email & SMS alerts when orders move forward
- Unlimited custom statuses for your unique workflow
- Branded status page to keep customers informed
- Bulk updates & QR workstation scanning to move orders fast
- Real-time progress updates reduce support tickets
Create custom order statuses for any workflow. Keep customers updated with email and SMS alerts.
Keep customers informed every step of your production process. Create unlimited custom order statuses (Design, Production, QA, Shipped, etc.) and notify customers automatically by email or SMS when their order progresses. Perfect for custom goods, print shops, furniture makers, and any business with steps beyond shipping.
Questions and comments
Questions people ask about W3 Custom Order Status, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
66 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.