Shopify app
NewIngrid ‑ Returns and Exchanges
Direct exchanges and sustainable returns
- Rating on Shopify
- 2.0(4)
- Reviews
- 4
- Developer
- Ingrid
- Launched
- July 18, 2022
- Pricing
- Free
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.35
category median 4.57
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
25%
1 of 4
Starting price
Free plan
band: Free
Rating distribution
4 ratings on the listing at crawl time.
- 5 stars3(75%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star1(25%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsJan 13, 2023GrandfrankSweden2 months using the app
"It has been a relief since we started using Turnr. This app has really saved me a lot of time as a customer service agent. ..."
5 starsJan 13, 2023Kastel ShoesNorwayAbout 2 months using the app
"We have been using the Turnr app at Kastel Shoes for managing our returns and it has been a game changer for our business. The ..."
5 starsJan 12, 2023Drop Of MindfulnessSweden3 months using the app
"I can highly recommend this app for your e-commerce store. We have saved a lot of money and time. You will get a very good ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Exchanges
- QR codes
- Gift cards
- Store credit
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- SMS notifications
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Customer blocklists
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- 30+ Global Carriers
- DHL 99 apps
- Ongoing WMS
- Prime Penguin
- ShipHero 18 apps
- ShipMonk
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
ShipStation Orders & Inventory
4.2(707) · listed as similar by Shopify
EW: EU Withdrawal Button &Form
4.9(2,317) · listed as similar by Shopify
Revoq ‑ EU Withdrawal Button
4.8(571) · listed as similar by Shopify
Pango Delivery & Returns
5.0(5) · shares 88% of feature handles
Returnless
No ratings yet · shares 83% of feature handles
Swap Returns & Exchanges
5.0(35) · shares 83% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 57 words.Show
- Direct exchanges to boost revenue and loyalty
- Customer-to-customer returns that saves both you and the planet some green
- Rich insights on return reasons, shoppers and products
- Fast, user-friendly, white-label returns portal
- All-in-one returns handling platform and real-time dashboard
Retain revenue with smooth exchanges and sustainable customer-to-customer returns.
Ingrid Returns, formerly Turnr, is a returns automation platform for fashion brands, offering one-click exchanges and customer-to-customer returns. It helps you convert returns into new purchases, reducing costs and transport by facilitating shopper-to-shopper sales. The platform collects data on return reasons and shopper behavior to optimize reverse logistics.
Questions and comments
Questions people ask about Ingrid ‑ Returns and Exchanges, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 15, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
4 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.