Shopify app
NewRepair & Service Ops: Tickets
Tickets, deposits and status links for repair shops
- Rating on Shopify
- 4.0(6)
- Reviews
- 6
- Developer
- Firesio
- Launched
- May 11, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English, Dutch, Danish, German, Chinese (Simplified), Arabic, Hindi, Vietnamese
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.31
category median 4.38
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
17%
1 of 6
Starting price
$9/month
band: Under $10 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | Tickets per month: 20; Staff accounts: 1 |
| Pro | $9/month | $95/year | 7 days | none stated | Tickets per month: 300; Staff accounts: 3; Deposits, invoicing, tax and discounts; Shopify POS extension; Two-way customer messaging; Booking page, QR sign, booking deposits |
| Business | $29/month | $295/year | 7 days | none stated | Tickets per month: Unlimited; Staff accounts: 10; AI tokens per month: 500,000; Campaign contacts: 200; SMS notifications; AI drafting and smart intake; Reminders, review requests, warranty; Analytics and reports |
| Enterprise | $59/month | $595/year | 7 days | none stated | Staff accounts: Unlimited; AI tokens per month: 3,000,000; Campaign contacts: 1,000; B2B companies, Net terms and PO numbers; SLA tracking; Technician commissions; White-label (our branding removed) |
Rating distribution
6 ratings on the listing when last refreshed.
- 5 stars3(50%)
- 4 stars1(17%)
- 3 stars1(17%)
- 2 stars1(17%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsAug 22, 2026FireFold RepairUnited States1 day using the app
"This is perfect for what we needed !"
Developer replied. Read on Shopify
3 starsAug 3, 2026Factory SuperBikeUnited States28 days using the app
"When I update it will lag and then give me a 404 and I'll have to start over."
Developer replied. Read on Shopify
5 starsJul 8, 2026MISAKYANSBelgium19 days using the app
"Easy to use and packed with everything you need! Even if there’s a feature that’s not currently available, the amazing team is happy to build ..."
Developer replied. Read on Shopify
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts, Shopify POS, Shopify Admin, POS
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, Shopify admin, other data
- Edit customers: Customer data
- Edit products: Products, inventory, collections
- Edit orders: All order history for the last 60 days, draft orders
- Edit Shopify admin: Files
- Edit other data: Checkout and accounts configurations, locations, payment terms, publications of products on sales channels
Developer
Firesio
- Apps in the dataset:
- 3
- Address:
- Phuoc Yen A, Phu Quoi, Long Ho, Vinh Long, 85000, VN
- Website:
- not stated
- Support email domain:
- gmail.com
- English support:
- yes
- Resources:
- Privacy policy, Tutorial
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 86 words.Show
- Track service tickets through custom workflow steps
- Collect deposits and final payments with draft orders
- Share status links so customers can track progress online
- Create and update tickets in person with Shopify POS
- Add status lookup and service request forms to your store
Track repair jobs from intake to pickup. Collect deposits and share status links with customers.
Repair & Service Ops helps repair shops, tailors, dry cleaners, and jewelers manage every job from intake to delivery. Create tickets in the admin or on POS, move items through custom workflow steps, and collect deposits and final payments with draft orders. Customers get a link to check their ticket status online, so you spend less time answering phone calls. Add a status lookup and service request form to your storefront.
Questions and comments
Questions people ask about Repair & Service Ops: Tickets, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
6 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.