Shopify app
Newping.ai
AI chat for your site and WhatsApp, with cart recovery
- Rating on Shopify
- 5.0(6)
- Reviews
- 6
- Developer
- PING AI
- Launched
- September 11, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.63
category median 4.59
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 6
Starting price
$19.99/month
band: $10 to $29 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 3 abandoned-cart reminders a month; 1 site banner, 10 leads a month; Free accessibility widget |
| Pro | $19.99/month | not offered | 7 days | none stated | AI bot on WhatsApp and your site; 10 bot conversations a month; Unlimited abandoned-cart reminders; 1 site banner, 80 leads a month; Branded order tracking page; Deep product index for the bot |
| Growth | $44.99/month | not offered | none | none stated | Everything in Pro; 80 bot conversations a month; 3 banners, 250 leads a month; Post-purchase automations; Personal assistant, 2 messages a day |
| Premium | $99.99/month | not offered | none | none stated | Everything in Growth; 400 bot conversations a month; Unlimited banners and leads; 25,000 campaign emails a month; Unlimited personal assistant; 600 virtual try-ons a month |
| Gold | $179/month | not offered | none | none stated | Everything in Premium; Unlimited abandoned carts; 20,000 bot replies a month; Unlimited banners and leads; 100,000 campaign emails a month; 2,000 try-ons a month |
Rating distribution
6 ratings on the listing when last refreshed.
- 5 stars6(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 22, 2026RoadLegacyIsrael16 days using the app
"מדהים מדהיםםםם כמה מכירות זה מביא והכול במקום אחד ממליץ בחום!"
5 starsOct 21, 2026HomeLuxeIsrael10 days using the app
"ממליצה בחום על אפליקציית פינג! בתור בעלת חנות אונליין, האפליקציה פשוט עושה לי סדר בכל מה שקשור לשיווק ולניהול התקשורת עם הלקוחות, והכול במקום אחד. ..."
5 starsSep 29, 2026American Legend RiderIsrael12 days using the app
"very happy with the automated customer service and sales rep + abandon cart great job guys!"
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Automation tasks
- Customer tags
- Sales thresholds
Customization
- Conditional logic
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Checkout
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, orders, discounts, Online Store
- Edit customers: Customer data
- Edit orders: Order fulfillments, all order history
- Edit discounts: Discount codes and promotions
- Edit Online Store: Theme, Online Store pages
Developer
PING AI
- Apps in the dataset:
- 1
- Address:
- elkana, IL
- Website:
- nuvina-customer-rules.vercel.app
- Support email domain:
- nuvina-shop.co.il
- English support:
- yes
- Resources:
- Privacy policy, FAQ
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 94 words.Show
- AI chat on your site and WhatsApp that answers from your products and policies
- Product recommendations with add-to-cart cards, right inside the chat
- Abandoned cart and post-purchase automations on WhatsApp, email and SMS
- Pop-ups and banners that collect leads and send the discount code
- Order tracking page with verified lookup, plus a free accessibility menu
An AI assistant that answers shoppers on your site chat and WhatsApp, plus automations and pop-ups.
ping.ai adds an AI assistant to your store's website chat and WhatsApp. It learns your products and policies, recommends products with add-to-cart cards, and answers order questions after the customer verifies with a one-time code. Every conversation is in your dashboard, and your team can take over at any time. Recover abandoned checkouts and follow up after purchase with WhatsApp, email or SMS automations sent only to customers who agreed to marketing. Collect leads with pop-ups and banners.
Questions and comments
Questions people ask about ping.ai, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
6 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.