Shopify app
NewAlways Awake
AI shopping help with human handover and cart alerts
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Neat Digital
- Launched
- July 16, 2026
- Pricing
- From $99/month
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.58
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$99/month
band: $30 to $99
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Launch | $99/month | not offered | none | none stated | 100 shopper conversations / month; AI Brain and private knowledge; Full brand and widget studio; Product recommendations and cart; Conversation inbox and CSV exports |
| Growth | $199/month | not offered | none | none stated | 500 shopper conversations / month; Everything in Launch; Proactive journeys and targeted offers; Demand and objection intelligence; Priority support |
| Scale | $399/month | not offered | none | none stated | 1,500 shopper conversations / month; Everything in Growth; Advanced conversion automations; Priority onboarding and support; Early access to sales features |
| Enterprise | $999/month | not offered | none | none stated | 10,000 shopper conversations / month; Everything in Scale; Enterprise analytics command centre; Operations API and data exports; Remote widget and AI configuration; External AI and automation access; Private WhatsApp developer line; Quarterly conversion strategy review |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Search features
- AI search
- Product recommendations
Display customization
- Mobile responsive
- Custom styling
Analytics
- AI insights
- Conversion tracking
- Behavior insights
- Search queries
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
View customer data
Device and activity data
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Products, orders, discounts, Online Store, custom data, Shopify admin
- View products: Inventory, products, product listings, collections
- View orders: Shipping information
- Edit discounts: Discount codes and promotions
- Edit Online Store: Online Store pages, Online Store page content on a path controlled by the app
- View custom data: Metaobject definitions, metaobjects
- View Shopify admin: Legal policies
- View other data: Locales, Shopify Markets settings, Online Store navigation, product and variant inventory
Developer
Neat Digital
- Apps in the dataset:
- 1
- Address:
- 2 S Harbour St, Ayr, SCT, KA7 1HZ, GB
- Website:
- neat.digital
- Support email domain:
- neat.digital
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, App Documentation, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 84 words.Show
- Recommend and compare products using your catalogue and store knowledge.
- Let your team take over a chat, pause AI and return the conversation to AI.
- Follow human requests and assisted cart activity with opt-in device alerts.
- Match the chat to your brand with your logo, colours and assistant name.
- Control retention and deletion; keep private chat details out of push alerts.
Guide shoppers with branded AI chat. Let your team join and follow human requests and cart activity.
Always Awake helps shoppers find and compare products, ask store questions and add recommendations to their cart. Use your catalogue, policies and private guidance to shape replies. Your team can join conversations, pause AI and resume it when ready. Follow human requests and assisted cart activity, with opt-in browser notifications. Match the chat to your colours, logo and assistant name. Control conversation retention and delete interaction data.
Questions and comments
Questions people ask about Always Awake, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.