Shopify app
EmergingFUGU ‑ Every Payment Counts
Verify and accept more orders to avoid fraud & chargebacks
- Rating on Shopify
- 4.7(6)
- Reviews
- 6
- Developer
- fugu
- Launched
- August 12, 2020
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.53
category median 4.52
Reviews in the last 180 days
1
from the 3 reviews on the listing page
1 and 2 star share
17%
1 of 6
Starting price
$99/month
band: $30 to $99
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Discover | Free | not offered | none | none stated | Monitor 250 Orders/month; Pre-set Scenarios - Risk Rules; 25 "Manual" Verifications per month; AI Fraud Analysis |
| Protect | $99/month | not offered | none | none stated | Discover +; 500 Orders/month; Modify Pre-set Scenarios; 50 "Manual" Verifications; Email Support; Text, color and Logo Branding |
| Convert Plus | $249/month | not offered | none | none stated | Protect +; 2K Orders/month; 5 Custom Scenarios + Auto Rule Actions; 250 "Automated" Verifications; Advanced Fraud Insights; Priority Support |
| Scale | $599/month | not offered | none | none stated | Convert Plus +; 10K Orders/month; Unlimited Scenarios; Unlimited Verifications; Export Chargeback Evidence; Expert Support; Custom URL & Sender |
Rating distribution
6 ratings on the listing when last refreshed.
- 5 stars5(83%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star1(17%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsJun 2, 2026ShadedbyShanellUnited StatesOver 3 years using the app
"good app. love the ai feature."
5 starsMay 12, 2024Qstomize.comUnited States11 days using the app
"Before I used that app, I lost A LOT of money on cases in chargebacks and cancelled many high &medium risks orders of based on ..."
1 starMar 26, 2024Graceful Muse PaperieCanada3 days using the app
"Beyond frustrating experience trying to get this app set up. The app does not check your existing orders and so I reached out to the ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Automation tasks
- Fraud detection
- Payment status
- Order processing
Customization
- APIs
- Custom triggers
- Custom workflows
- Multi-store
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
fugu
- Apps in the dataset:
- 1
- Address:
- 13th Nehama st, Tel aviv, 6811541, IL
- Website:
- fugu-it.com
- Support email domain:
- fugu-it.com
- English support:
- yes
- Resources:
- Privacy policy
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 84 words.Show
- Risk Scoring - Analysing customer behaviour and safely shipping more orders
- Chargeback Guarantee - selectively routing orders to chargeback protection plan
- Automated Verifications (KYC) - Signatures, Selfie ID’s & Credit Card Scans
- Evidence Representment - ready to use log challenging unjustified disputes.
- Payment Efficiency Insights – driving conversion and minimizing churn
Safely accept orders you currently lose to fraud false declines (High Risk) and payment churn
FUGU Offers a Multi-Tier fraud protection, analysing customer behaviour after checkout, verifying customers, recording interactions, and alerting on fraud. Merchants can dynamically rout selected orders to chargeback protection plan or simply follow our risk recommendations. To minimize payment churn, FUGU also provides a Promise To Pay capability guaranteeing shipment for failed payments. Before rejecting an order, FUGU will continue and try to further identify your customer up until shipment
Questions and comments
Questions people ask about FUGU ‑ Every Payment Counts, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
6 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.