Shopify app
NewShipCancel
Self-service order cancellation for ShipBob merchants
- Rating on Shopify
- 5.0(1)
- Reviews
- 1
- Developer
- Ember Dock
- Launched
- May 20, 2026
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.32
category median 4.32
Reviews in the last 180 days
1
from the 1 reviews on the listing page
1 and 2 star share
0%
0 of 1
Starting price
$7.99/month
band: Under $10
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 5 cancellations per month; Real-time ShipBob status checking; Configurable cancellation window |
| Growth | $7.99/month | not offered | none | none stated | Unlimited cancellations; Everything in Free tier; Priority support |
Rating distribution
1 ratings on the listing when last refreshed.
- 5 stars1(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsJul 2, 2026ROLI UK StoreUnited KingdomAbout 1 month using the app
"ShipCancel has successfully solved an annoying problem we had at ROLI. Previously, customers could only cancel orders after checkout with our manual intervention in ShipBob ..."
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts
Data access
As disclosed on the listing. Never scored.
View customer data
Device and activity data
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Orders
- Edit orders: All order history for the last 60 days
Developer
Ember Dock
- Apps in the dataset:
- 1
- Address:
- London, ENG, GB
- Website:
- not stated
- Support email domain:
- emberdock.io
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 90 words.Show
- Real-time ShipBob status checking
- Order Status page cancel button with countdown timer
- Automatic cancellation, refund, and order tagging
- Configurable cancellation rules
- Merchant dashboard with activity log
ShipCancel lets customers cancel orders before they ship, checking ShipBob status in real-time.
ShipCancel connects your Shopify store with ShipBob to give customers a safe way to cancel orders themselves.
When a customer places an order, a cancel button appears on their Order Status page with a countdown timer. If they click cancel, ShipCancel checks the ShipBob shipment status in real-time. If the shipment is still within your configured rules, the app cancels the ShipBob shipment, cancels the Shopify order, issues a refund, and tags the order for your records.
Questions and comments
Questions people ask about ShipCancel, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.